- are one of our trustees or volunteers;
- if you are a supplier or a trader at one of our events;
- if you attend one of our events
- if you purchase a ticket or other product or service from us;
- if you contact us by the phone, online, or otherwise; or
- if you use one of our websites or interact with us on social media.
Who are we?
Isle of Wight Pride is registered as a charity in England (registration number 1175094).
The categories of personal data we collect and use
The categories of personal data we collect and use include:
- email address;
- telephone number;
- date of birth, age and/or age range;
- information about any device you have used to access our websites (such as your device’s make and model, device identifier, operating system, browser or IP address);
- information about the pages you have visited on the websites provided by us, including the pages you visited, the website you were referred from, and when you visited them;
- information about the Services we provide to you (including for example, what we have provided to you, when and where and, if applicable, how much you paid);
- information about transactions you make with other companies in connection with your use of our Services (including for example, what they have provided to you, when and where and, if applicable, how much you paid);
- bank account details and payment card information;
- information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
- information you provide to us about your health (for example when you request wheelchair access or a sign language interpreter at one of our events);
- photos and video recordings from our events;
- information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication;
- answers you provide when you respond to competitions, votes and surveys; and
- other personal data which you may disclose to us when you use our Services at any time.
Sources of personal data
We will receive your personal data when you provide them to us yourself or when you use or purchase one or more of our Services.
We also receive personal data about you from third parties. Third parties who provide us with personal data about you include ticket agents such as OutSavvy Limited who transfer personal data to us when you purchase a ticket from them for one of our events.
How we use your personal data
- As necessary, to perform a contract with you, such as a contract to process an order from you for one or more of our Services including, where applicable, taking payment and carrying out fulfilment and delivery.
- As necessary, to comply with a legal obligation, for the following purposes:
- where you exercise your rights under data protection law and make requests; and
- to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
- As necessary, for our legitimate interests in providing the Services and ensuring they operate safely, securely and to support the aims of our charity, for the following purposes:
- to provide you with the Services;
- to verify your identity for security purposes and to help us to prevent fraud;
- to ensure the security of our websites and other technology systems;
- for the good governance of our charity, including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers;
- to keep records of our trustees, volunteers, traders at our events, and members of the press, and to allow us to communicate with them;
- to manage access to our events (for example, we will use lists of people to manage access to backstage or VIP areas, and we are required by the Isle of Wight Council to keep a record of anyone who is ejected from the Isle of Wight Pride event site);
- to provide you with information about our Services, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us;
- to help us to return lost property to its rightful owner;
- to process your competition entries and your survey or voting information;
- for the purpose of marketing our Services and goods and services from other companies, including sending marketing communications;
- to operate competitions, including notifying you if you have won, to confirm delivery of a prize or for other related purposes; and
- for market research and statistical analysis and to analyse the use of our Services so that we can improve them.
- Based on your consent, for the following purposes:
- to send you marketing communications.
- Based on your explicit consent, when you provide us with personal data about your health, for the following purposes:
- to provide you with tailored services (for example when you are requesting wheelchair access or a sign language interpreter at one of our events).
If you win a competition, we may publicly post some of your data on our website. However, we will not post your data publically without your consent.
Sharing your personal data
If you have consented, we will share your personal data with other trusted third parties so that they can use your personal data for marketing or promotional purposes by sending you information about related products or service that may be of interest to you.
We will also disclose your personal data to third parties in the following circumstances:
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
- to protect the rights, property, or safety of us, our customers or other persons.
Save as expressly detailed above in this section, we will never share, sell or rent any of your personal data to any third party without notifying you and/or obtaining your consent.
International transfers of your personal data
Your personal data may be transferred to, and processed in a location outside of the European Economic Area (EEA). In particular, your personal data may be processed by third-party data processors not located in the EEA.
How long do we keep your personal data?
We will normally retain your personal data for as long as you use our Services and for up to two years after your last use of our Services or your last interaction with us (for example, the last time you opened an electronic communication from us or visited one of our websites).
We will retain your personal data for longer if we believe we may need them in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.
We will always retain your personal data in accordance with data protection law and never retain your personal data for longer than is necessary.
You may contact us by email at firstname.lastname@example.org at any time, to:
- request that we provide you with a copy of the personal data which we hold about you;
- request that we update any of your personal data which are inaccurate or incomplete;
- request that we delete any of your personal data which we are holding;
- request that we restrict the way that we process your personal data;
- request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format;
- object to us processing personal data based on our legitimate interests, including profiling; or
- object to us processing your personal data for direct marketing purposes.
Your request must include your name, email address and postal address and we may request proof of your identity. Please allow one month for us to process your request.
Withdrawing your consent
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.
You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email.
You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at email@example.com.
The consequence of you withdrawing consent might be that we cannot do certain things for you.
Right to lodge a complaint with a supervisory authority
You may also make a complaint to a supervisory authority for data protection matters. In the UK, this would be the UK Information Commissioner’s Office (https://ico.org.uk/). If you live in another EEA country, you may complain to the supervisory authority in your country. Alternatively you may seek a remedy through local courts if you believe your rights have been breached.
How do we protect your personal data?
We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised trustees and volunteers or authorised third parties can access your personal data.
We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Links to other websites and mobile applications
We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications are not under our control. We are only responsible for the privacy practices and security of our Services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.
Cookies and other tracking technologies
Cookies and web beacons are used by us and third parties for the following purposes:
- to enable certain features of our websites (for example, to allow a customer to maintain a basket when they are shopping at an online store);
- to analyse the traffic to our websites (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, and use this information to improve the website); and
- to allow you to interact with our websites on social media platforms.